Terms of Service

Last updated: 31/07/2025

These Terms of Service govern your use of the Holyland Timber website and your purchase of our handcrafted products. By using our site or placing an order, you agree to comply with these terms.

Website Use

You agree to:

  • Use our website lawfully and respectfully
  • Provide accurate and complete information when making a purchase
  • Refrain from interfering with the operation or security of the site

Product Information

All items are described as accurately as possible. Due to the handcrafted nature of our products, variations in wood grain, texture, and size are normal and are part of the product's uniqueness. Each piece is handmade and may differ slightly from product photos. These differences are not considered defects.

We reserve the right to change or discontinue products and prices at any time without notice.

Orders and Payment

Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order, including for suspected fraud or stock errors.

We do not store or process any payment information directly. All payments are securely processed through trusted third-party gateways, including:

  • Stripe
  • Apple Pay
  • Google Pay
  • PayPal (if used)

Shipping and Delivery

We ship worldwide. Delivery times may vary depending on destination, customs processing, and chosen courier.

Holyland Timber is not liable for:

  • Delays caused by customs or international carriers
  • Import taxes, duties, or fees imposed by your country

Intellectual Property

All content on our website (including images, descriptions, graphics, and logos) is the property of Holyland Timber and may not be copied or reused without written permission.

Limitation of Liability

To the fullest extent permitted by law, Holyland Timber disclaims liability for any indirect, incidental, or consequential damages. Our maximum liability in connection with any purchase shall not exceed the total amount paid for the item(s).

Governing Law

These terms are governed by and construed in accordance with the laws of the State of Palestine, without regard to conflict of law principles.

EU customers may use the official Online Dispute Resolution platform provided by the European Commission:
https://ec.europa.eu/consumers/odr

Changes to These Terms

We may update these terms from time to time. When we do, we will revise the "Last updated" date. By continuing to use our website after updates, you agree to the revised terms. We reserve the right to make these changes without prior notice.