Refund and Returns Policy

Last updated: August 01, 2025

At Holyland Timber, we are committed to offering handcrafted religious gifts made in Bethlehem with authenticity and care. Each piece is unique, and natural variations in olive wood are expected. If you are not satisfied with your purchase, we offer a clear and fair return process.

Return Window

You may request a return within 14 days of receiving your item.

Returns are eligible if:

  • The item is unused, in its original condition and packaging
  • You provide proof of purchase (e.g., order number)
  • You contact us within 14 days of delivery

Non-Returnable Items

We do not accept returns for:

  • Personalized or custom-engraved items
  • Discounted or final-sale items
  • Items returned without prior approval
  • Items damaged due to customer misuse

Handcrafted Nature of Our Products

Each item is handcrafted from natural olive wood. As such:

  • No two items are exactly alike
  • Variations in grain, tone, and shape are natural and not considered defects

These differences are part of what makes each item special and cannot be grounds for a return or refund.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Email us within 7 days at [email protected]
  • Include your order number and photos of the issue
  • We will offer a refund, replacement, or store credit (your choice)

Return Process

To request a return, contact [email protected]. If approved:

  • You’ll receive return instructions
  • You are responsible for return shipping unless we made an error
  • We recommend using a tracked shipping method

Refunds

Once we receive and inspect the item, approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable unless due to our error.

Regional Compliance

EU Customers: We comply with the EU Consumer Rights Directive, offering a 14-day cancellation period (except for custom products).
US/Canada Customers: Although not legally required, we extend the same 14-day return period voluntarily.

Policy Changes

We reserve the right to update or modify this policy at any time, without prior notice. Any changes will be effective immediately upon posting to our website. Continued use of our site or services after any changes are posted constitutes acceptance of those changes.