Privacy Policy

Last updated: August 01, 2025

Holyland Timber is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data, in accordance with the GDPR (EU), CCPA (US), and PIPEDA (Canada).

What We Collect

We may collect:

  • Name, email address, phone number
  • Billing and shipping address
  • Order history and communication history
  • IP address, browser/device info, site usage, and cookies

Payment Information

We do not store or process any credit card information. All transactions are handled securely via third-party providers:

  • Stripe
  • Apple Pay
  • Google Pay
  • PayPal

How We Use Your Data

We use your data to:

  • Process and fulfill orders
  • Communicate about orders and updates
  • Respond to inquiries
  • Improve our website performance
  • Meet legal obligations

We do not sell or rent your personal data.

Data Sharing

We may share your data with:

  • Payment processors (for secure transactions)
  • Local or regional shipping services (for order delivery)
  • Email and analytics providers (only with consent)

These providers are required to protect your information.

Cookies

We use cookies for:

  • Shopping cart and site preferences
  • Analytics and traffic insights
  • Advertising (if consented)

You can manage cookies in your browser or opt out through our cookie banner (where applicable).

Your Rights

EU (GDPR):

  • Access, correct, or delete your data
  • Withdraw consent
  • File a complaint with a data authority

California (CCPA):

  • Know what we collect
  • Request deletion
  • Opt-out of data sharing

Canada (PIPEDA):

  • Access or correct personal info
  • Withdraw consent

To exercise your rights, contact us at [email protected].

Data Security

We use SSL encryption and restrict access to personal data. All payments are handled by PCI-DSS compliant providers.

Data Retention

We retain personal data as long as needed to fulfill orders, comply with legal obligations, and support customer service.

Children’s Privacy

We do not knowingly collect data from anyone under 13 (or 16 in the EU). If such data is collected, we will delete it promptly.

Policy Changes

We reserve the right to update or modify this policy at any time, without prior notice. Any changes will be effective immediately upon posting to our website. Continued use of our site or services after any changes are posted constitutes acceptance of those changes.