Frequently Asked Questions

About Our Products

Yes, all our items are carefully handmade by skilled Christian artisans using genuine olive wood. We work with trusted sources who specialize in preserving traditional craftsmanship rooted in Christian heritage. Each piece reflects deep care and spiritual value.

You’ll receive the same design as shown in the images, but because each piece is handcrafted from natural olive wood, slight differences in grain, tone, or carving details are normal. These variations make every item truly one of a kind and authentic.

We use genuine olive wood sourced through trusted partners who work directly with artisans in Bethlehem. The wood is sustainably harvested from pruned olive trees, ensuring no harm to the environment and supporting local communities.

Yes, every item is made from authentic olive wood, known for its durability, rich color, and natural beauty. We guarantee the wood is 100% real, untreated, and carefully prepared for carving.

Our products are more than gifts — they are symbols of faith and tradition. Each one carries spiritual significance, handcrafted with care and meaning by Christian artisans whose work has been passed down through generations.

Yes, on select products we offer personalized engravings or messages. Just contact us before placing your order to discuss your request and we’ll let you know what’s possible based on the item and artisan availability.

Yes, we offer wholesale pricing for churches, ministries, and retailers. If you’re interested in bulk orders or long-term collaboration, please contact us and we’ll be happy to provide more details.

Shipping, Returns & Payment

Although our products are made by artisans in Bethlehem, we ship them from our international fulfillment centers. This ensures faster, safer, and more reliable delivery to customers around the world.

Orders are processed within 1–2 business days. Delivery time depends on your country and customs clearance but typically takes 7 to 15 business days. You’ll receive a tracking number once your order is shipped.

Yes, we ship to most countries worldwide. Some regions may experience customs delays or may require local taxes or import fees — these are the responsibility of the buyer.

We offer a 14-day money-back guarantee. If you’re not satisfied with your order, you can return it in its original condition within 14 days for a full refund. Simply contact us and we’ll guide you through the process.

Yes, once your order has been shipped, we’ll send you a tracking link by email so you can follow the shipment all the way to your door.

Absolutely. Our store uses 256-bit SSL encryption to protect your information. We process payments through trusted providers like PayPal, Stripe, Visa, MasterCard, Apple Pay, and Google Pay. Your data is never stored or shared.

We accept major credit cards, debit cards, PayPal, Apple Pay, Google Pay, and more — so you can choose the payment method that’s most convenient and secure for you.

Need more information? Contact us today!